Find your nearest Acclaim Accident Repairs

Choose your suburb to get contact details, maps and booking options.

Private & insurance repairs Owner-operated workshops — the people you deal with own the shop

Need to send photos for an estimate? You can do it online — just fill out our quick form and email your images directly.

📷 Send Photos for Estimate

Not sure whether to claim through your insurance or the other driver’s? Our quick Q&A explains your options clearly.

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What to Do If You’re Claiming Through the Other Party’s Insurer

If the accident wasn’t your fault, here’s how to get your vehicle repaired quickly and correctly — with your choice of repairer.

1. Get the Claim Number

Contact the at-fault party and ask for their insurance claim number.

2. Contact Their Insurer

Call the at-fault party’s insurer and provide them with the claim number. Let them know you're claiming as a third party.

3. Nominate Your Repairer

Tell the insurer that you would like Acclaim Accident Repairs to handle the repairs.

4. Request a Link for Quote Submission

Ask the insurer to send a quote upload link directly to Acclaim, so we can submit our repair quote and images for assessment.

5. Know Your Rights

As a third-party claimant, you have the right to choose your own repairer. The insurer cannot force you to use one of their network repairers.

6. Booking Repairs

Once the insurer has approved the quote, we’ll schedule your repairs.

7. Need a Replacement Car?

You can ask the insurer to provide a replacement vehicle, or we can assist you through Acorn Rentals icon Acorn Rentals , who will provide a car and bill the insurer directly — at no cost to you.